We want you to be completely satisfied with your purchase from TatiF Cushions. If you are not satisfied for any reason, we offer a hassle-free return policy. Please read the guidelines below to ensure that your return is processed promptly and accurately:
30-Day Money Back Guarantee:
We offer a 30-day money back guarantee on all cushions purchased directly from our website. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund of the purchase price, minus any shipping fees.
Conditions for Returns:
- Cushions must be unused, in their original packaging, and in resalable condition.
- Returns must be initiated within 30 days of the delivery date.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received, damaged product).
How to Initiate a Return:
- Contact our customer service team at support@tatifcushions.com to initiate a return request. Please provide your order number and reason for return.
- Our team will provide you with a return authorization and instructions on how to return the item(s).
Refund Process:
- Once we receive the returned cushions and verify that they meet our return policy criteria, we will process your refund.
- Refunds will be issued to the original method of payment within 5-7 business days after the return is received and processed.
Exchanges:
Unfortunately, we do not offer exchanges at this time. If you wish to exchange a product, please initiate a return for the item(s) you wish to exchange and place a new order for the desired item(s).
Damaged or Defective Items:
If you receive a damaged or defective cushion, please contact us immediately. We will arrange for a replacement or issue a refund as necessary, including covering any return shipping costs incurred.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please contact our customer service team at support@tatifcushions.com or call us at +919342737280.